Shipping Policy
At SalonTradingHub, we aim to dispatch your orders quickly and safely so you can enjoy your products without delay. Please read our shipping guidelines below.
📦 Processing Time
- All orders paid before 12PM will be dispatched within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During busy periods, processing may take slightly longer, but we always try our best to ship as fast as possible. And we will always keep you in loop.
🚚 Shipping Methods & Delivery Times (Australia Only)
We ship Australia-wide via Australia Post and trusted courier partners.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
| Warehouse Priority (Specific Postcodes in NSW) | 1 business day | Calculated at checkout |
Delivery times may vary depending on your location and courier delays.
📍 Order Tracking
Once your order is shipped, you will receive an email with a tracking number.
You can follow your parcel directly through the courier’s website.
📦 Shipping for Wholesale Orders
Wholesale orders may require additional processing time depending on stock levels and order size.
We will contact you if:
- Your order requires special packaging
- There is a delay in dispatch
- Additional courier arrangements are needed
🛑 Incorrect Address
Please ensure your shipping address is correct.
Orders with incorrect addresses may be delayed or returned.
If this happens, reshipping fees may apply.
📦 Damaged or Missing Items
If your parcel arrives damaged or you receive the wrong items:
- Contact us within 48 hours
- Include your order number and photos of the items/packaging
We will resolve the issue as quickly as possible.
❌ Lost Parcels
Once shipped, delivery is handled by the courier.
If your parcel is delayed or lost, we will assist by:
- Lodging an investigation with the courier
- Keeping you updated throughout the process
Replacement or refund will be issued once the investigation is completed.
🌍 International Shipping
At the moment, we only ship within Australia.
International shipping will be added soon.
💬 Need Help?
If you have any questions about your order or shipping, contact us at:
📧 hello@salontradinghub.com
📞 0494 571 706
We’re always here to help.